- Welcome to
Bluegrass Water - How Can We Help?
- Current Advisories
- Billing & Payment
- Your Utility Bill
- Questions About Your Bill?
- Our Customer Service Team is Here For You
Welcome to
Bluegrass Water
At Bluegrass Water, we are committed to bringing you safe, reliable water and/or wastewater services today and every day, 365 days a year.
How Can We Help?
Regulatory Information
Water and sewer rates, public notices, rules, tariffs, and regulations.
Current Advisories
CUSTOMER SERVICE UNPLANNED SERVICE OUTAGE W/BOIL - BLUEGRASS WATER 04/15/2024
Type of Advisory/Tipo de aviso: Unplanned Service Outage w/Boil / Interrupción del servicio con aviso de hervir el aguaSystem Name and WSID#/Sistema y WSID#: District #4, KY0183106
Service Area Affected/Área de servicio afectado: ALL/TODO
Reason for Advisory/Razón por aviso: Outside Contractor Damage/ Reparaciones Adicionales
Start Date/Comienza: 04/15/2024
Support Email/Correo electrónico: support@bluegrasswateruoc.com
Support Phone/teléfono: (866) 752 – 8982(Bluegrass Water)
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Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:
To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
- Let water cool sufficiently (≤ 110 °F) prior to use.
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
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Los niños, las personas mayores y las personas con sistemas inmunológicos comprometidos son particularmente vulnerables a las bacterias dañinas, y todos los clientes deben seguir estas instrucciones:
Para asegurar la destrucción de todas las bacterias dañinas y otros microbios, el agua para el consumo humano (el de beber, de cocinar, de hacer hielo, de cepillarse los dientes, de lavar la cara y las manos) debe primero, hervirse y luego enfriarse según lo siguiente:
- Hervir el agua y manténgalo hirviendo (≥ 212 ° F) durante tres (3) minutos
- Dejar que el agua se enfríe lo suficiente (≤ 110 ° F) antes de usarlo para el consumo humano
- En lugar de hervir el agua, puede usar agua embotellado u obtener agua de alguna otra fuente adecuada para el consumo humano
- Desinfectar las superficies en contacto con los alimentos (platos) sumergiéndolos durante un mÍnimo de un (1) minuto en el agua desinfectado que contenga una (1) cucharadita de blanqueador doméstico sin perfume por un (1) galón de agua
- El agua utilizado para bañarse no tiene que hervirse, pero se recomienda ser vigilante con los niños para evitar la ingestión del agua
Favor de compartir este informe con las demás personas que beben este agua, especialmente aquellas que no hayan recibido este aviso (por ejemplo, personas en apartamentos, residencias geriátricas, escuelas y negocios). Puede publicar este aviso en un lugar público o distribuir copias a mano o por correo.
Si se detecta agua descolorado u oloroso después de restablecer servicio, o si tiene preguntas sobre este asunto, puede comunicarse con el servicio de clientes al teléfono indicado en la parte superior de este aviso.
Billing & Payment
View a Sample Bill
Understanding Your Bill
Other Billing Questions
Log into Account
Pay By Mail
Send check or money order together with remittance stub (bottom perforated portion of your bill) to:
Bluegrass Water UOC
PO Box 676395
Dallas, TX 75267-6395
NOTE: No cash, staples, or paper clips please!
Bluegrass Water UOC
PO Box 676395
Dallas, TX 75267-6395
NOTE: No cash, staples, or paper clips please!
Pay By Phone
You may pay with a credit card by calling 1-866-752-8982; be sure to have your account number ready
Pay In Person - NEW!
Other Options
You may also pay by credit card, Google Pay, Apple Pay, PayPal, Venmo, or Text-to-Pay
We're Here For You
We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available. See more here.
LIHWAP (Low Income Household Water Assistance Program)
Congress created the Low Income Household Water Assistance Program (LIHWAP) during COVID-19 to assist customers struggling to pay their bills. As the first federal program to exclusively assist low-income families with their water and wastewater bills, LIHWAP has helped more than 1.4 million households across the country maintain or restore water service.
Despite the program’s success, federal funds have long transpired while the need remains. That is why we believe it is imperative that Congress provides continued funding for LIHWAP so that we can continue to provide critical water assistance.
LIHWAP (Low Income Household Water Assistance Program)
Congress created the Low Income Household Water Assistance Program (LIHWAP) during COVID-19 to assist customers struggling to pay their bills. As the first federal program to exclusively assist low-income families with their water and wastewater bills, LIHWAP has helped more than 1.4 million households across the country maintain or restore water service.
Despite the program’s success, federal funds have long transpired while the need remains. That is why we believe it is imperative that Congress provides continued funding for LIHWAP so that we can continue to provide critical water assistance.
Your Utility Bill
You will receive your bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.
The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Bluegrass Water.
The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Bluegrass Water.
Here’s a guide to important information on your bill:
Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
Amount Due: This is the amount charged to all customers for sewer utility services.
Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee will be assessed on any unpaid delinquent balance.
If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.
To see a bill example, please click here.
Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
Amount Due: This is the amount charged to all customers for sewer utility services.
Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee will be assessed on any unpaid delinquent balance.
If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.
To see a bill example, please click here.
Questions About Your Bill?
If you have questions about your bill, please fill out the form here or call us Toll Free at 1-866-752-8982.
Fees
- Late fee: 10% of the unpaid balance
- Returned check charge: see tariff for details
- Credit / debit fee of 2.25% of the unpaid balance
- E-Check flat fee of $ 0.75
- Disconnect and reconnect fees: see tariff for details
Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.
We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.
Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.
If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at (866) 752-8982 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.
The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Bluegrass Water.
We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.
Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.
If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at (866) 752-8982 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.
The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Bluegrass Water.
Bluegrass Water W-9
Kentucky Public Service Commission
Bluegrass Water Utility Operating Company is regulated by the Kentucky Public Service Commission (PSC).
This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.
You may contact the Kentucky Public Service Commission at: 1-800-772-4636 or P.O. Box 615, 211 Sower Blvd., Frankfort, Kentucky 40602-0615 or visit https://psc.ky.gov/home/contact
This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.
You may contact the Kentucky Public Service Commission at: 1-800-772-4636 or P.O. Box 615, 211 Sower Blvd., Frankfort, Kentucky 40602-0615 or visit https://psc.ky.gov/home/contact
Filing a Complaint with the Public Service Commission
Bluegrass Water Utility Operating Company will work to resolve every problem as we investigate your complaint.
If we cannot resolve the issue to your satisfaction, you may file a complaint with the Kentucky Public Service Commission.
We will not disconnect your service if you have a billing complaint pending before the Public Service Commission as long as you pay the undisputed amount of your bill and continue to pay your regular monthly bills.
Complaints may be made by phone at 1-800-772-4636 or online by clicking here.
The EEC’s Division of Water regulates operations of utilities, including Bluegrass Water.
If we cannot resolve the issue to your satisfaction, you may file a complaint with the Kentucky Public Service Commission.
We will not disconnect your service if you have a billing complaint pending before the Public Service Commission as long as you pay the undisputed amount of your bill and continue to pay your regular monthly bills.
Complaints may be made by phone at 1-800-772-4636 or online by clicking here.
The EEC’s Division of Water regulates operations of utilities, including Bluegrass Water.
Our Customer Service Team is Here For You
We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.
Please contact our Customer Service department at 1-866-752-8982. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at support@bluegrasswateruoc.com.
Please contact our Customer Service department at 1-866-752-8982. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at support@bluegrasswateruoc.com.
At Bluegrass Water, we are committed to bringing you safe, reliable water and/or wastewater services today and every day, 365 days a year.
We are working with the Kentucky Department of Environmental Protection to improve your water and/or wastewater systems so your community can count on its water resources for generations to come.
Bluegrass Water Utility Operating Company is regulated by the Kentucky Public Service Commission (PSC). Click here for a summary of your customer rights.
We are working with the Kentucky Department of Environmental Protection to improve your water and/or wastewater systems so your community can count on its water resources for generations to come.
Bluegrass Water Utility Operating Company is regulated by the Kentucky Public Service Commission (PSC). Click here for a summary of your customer rights.